Shocks to the System– how do they motivate radical change?
I had not until recently considered (in any kind of structured way) how significant shocks to the system, like the pandemic, motivate radical change. An article in the August 2021 issue of IEEE Spectrum, What We Learned from the Pandemic—Most of all it taught us how to adapt under pressure, got “the little grey cells” […]
Why Geographic Pay Differentials Make Sense!
There has been a lot of talk about whether technology workers who live in less expensive places should have their salaries adjusted to account for the lower cost of living. A recent article, “Google’s Plan to cut pay for remote workers who relocate is a bad idea” (https://www.vox.com/recode/22691275/googles-remote-work-home-pay-cut-location-real-estate), lays out the standard argument: One should […]
Times, they are a-changin
This post did not turn out anything like I thought it would. I want to say I was ruminating, but I was really stewing. The stewing was the result of my continuing frustration with cryptocurrency and in anticipation of writing another in a series of blog posts about what is happening in the crypto fintech […]
Customer Service– it Matters!
I have become increasingly frustrated about the state of the customer care delivered by companies that I engage with. At a time where companies talk about customized experiences for their clients, what I see are scripted responses that don’t: 1) address the issue; and 2) provide for an effective escalation process. Let me start by […]
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