If you are trying to Attract, Develop and Retain the Best and the Brightest you should read this!
I was indoctrinated. From the day I started at Price Waterhouse (now PricewaterhouseCoopers) it was clear that if we were not on-site, we were doing something wrong. Being on-site with our clients built trust that was essential to our change-management role, and it helped to build strong interconnections that are integral to long lasting relationships—which […]
DeSantis vs. Disney
I am not happy to be writing this post. The situation saddens me on several levels, but maybe not the ones you might be expecting. Disney albeit somewhat tardily stood up against Florida HB 1557 (the “Don’t Say Gay” bill). For a company that is in the business of communicating, they did a terrible job […]
Mind the (Performance) Gap
I recently had an experience with Lowe’s (both online and in one of their stores) that crystalized some thoughts that I have been pondering for way too long. In this post, I am going to put them to paper. Here is the story. I ordered some shelves for a closet in my office—there were four […]
What does Ferrari know that Chevy (and others for that matter) doesn’t?
During a recent conversation with a friend who is in the process of trying to buy a 2022 Corvette, he told me a story that I have heard before. The dealer: “Promised” him a car sooner than anyone else would; Took a non-refundable deposit; Has not yet delivered; Now wants more money, i.e. is raising […]
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